At Melbourne Silver Cabs, we aim to keep our booking process clear and fair for every customer. This Cancellation and Refund Policy explains how changes, cancellations, and refunds are handled across all our services, including airport transfers, corporate travel, and special event bookings.
Booking Cancellation
You can cancel your booking at any time. However, the timing of your cancellation will affect whether a fee applies.
- More than 24 hours before pickup – No cancellation fee.
- Within 24 hours of pickup – A small cancellation fee may apply.
- Within 2 hours of pickup – Full fare may be charged.
Refund Policy
Refunds are processed based on the cancellation timing and payment method used during booking. We aim to handle all eligible refunds promptly and fairly.
- Eligible refunds are processed within 5–7 business days.
- Refunds are issued using the original payment method.
- No refunds for completed trips.
No-Show Policy
If the passenger is not available at the pickup location without prior notice, it will be treated as a no-show. In such cases, the full booking amount may be charged.
Service-Specific Terms
| Service Type | Cancellation Terms |
|---|---|
| Airport Transfer | Free cancellation up to 24 hours prior |
| Corporate Transfer | Flexible cancellation based on agreement |
| Wedding/Event Transfer | Advance notice required; partial refund may apply |
Changes to Bookings
If you need to modify your booking, please contact us as early as possible. We will do our best to accommodate changes, subject to availability.
Contact Us
For cancellations, refunds, or booking changes, please reach out to our support team. We are here to assist you and ensure a smooth experience every time you travel with Melbourne Silver Cabs.